Specialized Technicians

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Specialized Technical Support

Installation, Remote Control and Maintenance Services are provided on systems supplied by us and on those supplied or manufactured by third parties.

We are an authorized service and installation center for the most important brands in the IT, telecommunications and security sectors.

We operate 24 hours a day, every day, with response times starting at 2 hours call-to-repair.

We have facilities in assistance with our resident staff at the customer to cover the service H24 with immediate response time.

The InSupport Technical Support Center is the technological reference point for each of our customers.

A free service for all customers who have an InSupport maintenance contract or who have a maintenance contract with our partners.

Our services:

Delivery

preventive, corrective and evolutionary maintenance and assistance of multivendor parks. Warranty extension and management. Recovery of client/server, storage, networking, office, copying, multifunction environments. Contractual commitments to ticket or foster with any SLA. Activity carried out 24 x 365 non-stop. Repair laboratory.

Spare parts and forklifts

According to the contractual commitments, a special group of specialists sizes spare parts and forklifts, displacing them throughout the territory to guarantee availability and meet the agreed SLAs. The support of the information system ensures the exact reordering and procurement.

Vendor

3Com, Acer, Alcatel, Allied Telesyn, Apple, Bull, Brother, CA, Canon, Cisco System, Compaq, Dating, Dell, Digital, Epson, Ericsson, Philips, Genicom, HP, Hitachi, Hyundai, IBM, Intel, Lexmark, Microsoft, Nec, Nortel, Novell, Olivetti, Oki, Panasonic, Fujitsu Siemens, Sony, Tally, Texas, Konica, Krone, Kyocera.

Asset Inventory

Inventories and Censuses.

Procurement Service

Management of customer orders, supplies with annexed installation services related to SLA, administrative documentation management.

Infrastructure RollOut

Warehouses and staging labs scattered throughout the territory for conducting centralized national or local rollout plans.

IMAC

Movements, relocations, installations; planned movement of servers, storage, network equipment and network infrastructure.

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